PRIVACY POLICY
Website: https://shivastrology.com
This Privacy Policy explains how Shiv’s Astrology, owned and operated by Shivram Krushnat Borgaonkar under the trade name “Shiv’s Astrology”, collects, uses, stores, protects, and discloses personal information when you visit our Website, book consultations, purchase products, communicate with us, or otherwise use our services.
By accessing or using this Website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.
SECTION 1 – WHO WE ARE
Website: https://shivastrology.com
Brand Name: Shiv’s Astrology
Owner: Shivram Krushnat Borgaonkar
Throughout this Privacy Policy, the terms “Shiv’s Astrology,” “we,” “I”, “our,” and “us” refer to Shiv’s Astrology.
The terms “Client,” “Customer,” “User,” “You,” and “Your” refer to any individual using this Website or our services.
SECTION 2 – APPLICABLE LAW
Shiv’s Astrology processes personal information in accordance with applicable laws of India, including the Digital Personal Data Protection Act, 2023 (to the extent applicable), and other applicable legal requirements.
SECTION 3 – INFORMATION WE COLLECT
Depending upon the services you use, we may collect the following information.
- Personal Information
This may include:
Full Name
Mobile Number
Email Address
Postal Address (where applicable)
Country
State
City
Gender (where applicable)
Date of Birth
Time of Birth
Place of Birth
Language Preference
Payment Information (excluding complete card details)
Communication Preferences
- Consultation Information
For providing astrology consultations, we may collect:
Birth details
Horoscope information
Consultation questions
Personal circumstances voluntarily shared by you
Marriage-related details
Career-related information
Medical astrology related information voluntarily provided
Property or Vastu related information
Gemstone related information
Previous consultation history
Uploaded documents or images (if any)
- Technical Information
When you visit our Website, we may automatically collect certain technical information, including:
IP Address
Browser Type
Device Type
Operating System
Website Usage Information
Date and Time of Visit
Referring Website
Pages Visited
Session Information
Cookies and Similar Technologies
- Payment Information
Payments may be processed through third-party payment service providers.
We do not store your complete:
Debit Card Number
Credit Card Number
CVV
Internet Banking Credentials
UPI PIN
Passwords
Payment processing is handled securely by the respective payment service providers in accordance with their own privacy policies.
SECTION 4 – HOW WE COLLECT INFORMATION
Information may be collected when you:
Visit our Website
Book a consultation
Purchase an e-book
Submit an enquiry
Fill out contact forms
Complete booking forms
Subscribe to updates (if available)
Contact us by phone, email, WhatsApp, or other approved communication channels
Upload documents or birth details
Participate in surveys or feedback
Interact with our Website through cookies or analytics tools
Where you voluntarily communicate with us through WhatsApp or similar messaging platforms, such communications shall also be subject to the privacy practices and policies of the respective platform. Shiv’s Astrology shall not be responsible for the privacy practices of such third-party communication platforms.
SECTION 5 – HOW WE USE YOUR INFORMATION
Your information may be used for purposes including, but not limited to:
Providing astrology consultations
Preparing horoscope analysis
Preparing personalized reports
Booking appointments
Delivering digital products
Providing customer support
Responding to enquiries
Sending appointment confirmations
Sending consultation reminders
Processing payments
Delivering reports
Improving our Website
Improving our services
Preventing fraud
Maintaining records
Complying with legal obligations
Protecting our legal rights
Communicating important service-related updates
We shall use your personal information only to the extent reasonably necessary for these purposes.
Email Communications: We may send service-related communications including booking confirmations, appointment reminders, payment confirmations, consultation updates, report delivery notifications, security notifications, and important policy updates. Promotional communications, if any, shall ordinarily be sent only where you have voluntarily chosen to receive them.
SECTION 6 – CONFIDENTIALITY OF CONSULTATIONS
We understand that astrology consultations often involve highly personal information.
Subject to applicable law, Shiv’s Astrology shall make reasonable efforts to maintain the confidentiality of information shared during consultations, including:
Birth details
Consultation reports
Personal discussions
Medical astrology discussions
Marriage-related information
Career discussions
Financial information voluntarily shared
Family matters
Vastu-related information
Gemstone recommendations
Such information shall not ordinarily be disclosed to third parties except:
with your consent;
where required by law;
pursuant to a court order or lawful governmental request; or
where necessary to protect our legal rights.
SECTION 7 – INFORMATION SHARING & DISCLOSURE
Shiv’s Astrology values your privacy and does not sell, rent, or trade your personal information to third parties.
However, your information may be shared where reasonably necessary in the following circumstances:
- Service Providers
We may share limited information with trusted third-party service providers who assist us in operating our Website or providing our services, including:
Website hosting providers
Payment gateway providers
Email service providers
Cloud storage providers
Technical support providers
Website analytics providers
Such service providers are expected to use the information only for the purposes of providing their services.
- Legal Requirements
We may disclose information where required:
under applicable law;
pursuant to a court order;
by governmental or regulatory authorities;
during legal proceedings;
or where necessary to protect our legal rights, property, Website, or users.
- Business Protection
Information may be disclosed where reasonably necessary to:
prevent fraud;
investigate misuse of the Website;
enforce our Terms & Conditions;
protect intellectual property;
maintain Website security.
SECTION 8 – COOKIES & SIMILAR TECHNOLOGIES
Our Website may use cookies and similar technologies to improve user experience.
Cookies may help us:
remember user preferences;
improve Website functionality;
analyse Website traffic;
enhance performance;
understand visitor behaviour.
You may disable cookies through your browser settings.
However, certain Website features may not function properly if cookies are disabled.
SECTION 9 – THIRD-PARTY SERVICES
Our Website may use third-party services including but not limited to:
payment gateways;
YouTube;
Google services;
website analytics tools;
embedded videos;
maps;
fonts;
spam protection tools;
communication tools.
These third-party services operate under their own privacy policies.
Shiv’s Astrology is not responsible for the privacy practices of third-party websites or services.
Users are encouraged to review the privacy policies of such third parties before interacting with them.
SECTION 10 – YOUTUBE CONTENT
Our Website may contain embedded YouTube videos, playlists, or links to our official YouTube channel.
When interacting with embedded YouTube content, information may be collected directly by Google or YouTube in accordance with their own privacy policies.
Shiv’s Astrology does not control the information collected by YouTube.
SECTION 11 – WEBSITE ANALYTICS
We may use website analytics tools (such as Google Analytics or similar services) to understand how visitors interact with our Website.
These tools may collect information such as:
pages visited;
duration of visit;
browser type;
device information;
approximate location;
referral source;
user interactions.
This information is generally used in aggregated form for improving the Website and our services.
SECTION 12 – DATA RETENTION
We retain personal information only for as long as reasonably necessary to:
provide our services;
maintain consultation records;
comply with legal obligations;
resolve disputes;
enforce our policies;
maintain business records.
The retention period may vary depending upon the nature of the information and applicable legal requirements.
When information is no longer reasonably required, we may securely delete, anonymize, or archive it, subject to applicable law.
SECTION 13 – CONSULTATION RECORDS
Consultation reports, horoscope analyses, and consultation records may be retained by Shiv’s Astrology for reasonable business, record-keeping, future reference (where applicable), legal, and administrative purposes. Clients may request correction of factual inaccuracies in the information provided by them. However, Shiv’s Astrology shall not be obligated to revise or alter astrological opinions, interpretations, recommendations, or conclusions already provided.
SECTION 14 – DATA SECURITY
We take reasonable technical, administrative, and organisational measures to safeguard your personal information against:
unauthorized access;
unauthorized disclosure;
misuse;
accidental loss;
destruction;
alteration.
However, no Website, internet transmission, or electronic storage system can be guaranteed to be completely secure.
Accordingly, while we make reasonable efforts to protect your information, we cannot guarantee absolute security.
Users transmit information at their own risk.
- Data Accuracy:
You are responsible for ensuring that the personal information and birth details provided to Shiv’s Astrology are accurate, complete, and up to date. Shiv’s Astrology shall not be responsible for any consequences arising from inaccurate or incomplete information supplied by you.
SECTION 15 – YOUR RIGHTS
Subject to applicable law, you may request:
access to your personal information;
correction of inaccurate information;
updating of information;
deletion of information where legally permissible;
withdrawal of consent, where applicable.
Such requests may be made by contacting us using the contact details provided below.
We reserve the right to verify the identity of the requesting individual before processing any request.
Data Deletion:
Requests for deletion of personal information shall be considered subject to applicable law, legitimate business requirements, legal obligations, dispute resolution requirements, and record-keeping needs. Certain information may therefore be retained where legally or operationally necessary.
SECTION 16 – CHILDREN’S PRIVACY
This Website and the services offered through it are primarily intended for individuals who are 18 years of age or above.
We do not knowingly collect personal information directly from children below the age of 18 years.
Where a consultation is sought for a minor, the booking and communication should ordinarily be made by the parent or legal guardian.
If we become aware that personal information has been collected from a child without appropriate parental or guardian involvement where required, we may take reasonable steps to delete such information.
SECTION 17 – THIRD-PARTY LINKS
This Website may contain links to third-party websites, platforms, social media pages, videos, payment gateways, or other external resources for your convenience.
Such third-party websites are governed by their own terms, conditions, and privacy policies.
Shiv’s Astrology has no control over and assumes no responsibility for the content, privacy practices, security, or availability of any third-party websites or services.
Accessing such third-party websites is entirely at your own discretion and risk.
SECTION 18 – INTERNATIONAL USERS
Our Website may be accessed by users located outside India.
If you access or use our Website from another country, you acknowledge that your information may be transferred to, processed, and stored in India or other locations where our service providers operate.
By using this Website, you consent to such transfer, storage, and processing of your information in accordance with this Privacy Policy.
SECTION 19 – YOUR RESPONSIBILITY
While we take reasonable steps to protect your personal information, you are also responsible for maintaining the confidentiality of your own information.
You should:
provide accurate information;
keep your contact details updated;
avoid sharing confidential consultation reports with unauthorized persons;
exercise caution while communicating over the internet.
Shiv’s Astrology shall not be responsible for any unauthorized disclosure resulting from your own actions, negligence, or sharing of information with third parties.
SECTION 20 – CHANGES TO THIS PRIVACY POLICY
Shiv’s Astrology reserves the right to modify, revise, update, replace, or amend this Privacy Policy at any time without prior notice.
The latest version published on this Website shall supersede all previous versions.
Your continued use of the Website or our services after any revision constitutes your acceptance of the updated Privacy Policy.
We encourage users to review this Privacy Policy periodically.
SECTION 21 – CONTACT US
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, you may contact:
Shiv’s Astrology
Owner: Shivram Krushnat Borgaonkar
Website:https://shivastrology.com
Email: contact@shivastrology.com / shivram.kwb@gmail.com
Phone: +91 8600546739
This Privacy Policy shall remain in effect until modified or replaced by Shiv’s Astrology.
CONSENT
By accessing this Website, booking any consultation, purchasing any product or service, submitting your personal information, or otherwise using our Website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.